Unmatched Stability and Support You Deserve!

Tired of hearing “read the instructions” in response to your help requests or ticket based support that takes forever to reply? Then you’re going to love our unlimited training and customized instructions for each and every support inquiry.

Tired of hearing “read the instructions” in response to your help requests?

And how about ticket based support that takes forever to reply; it’s enough to drive you mad, right?

You’ll get none of that nonsense with Venture!

We’re more than just code geeks, we’re experts in the field of arts management so support channels go way beyond basic tech questions and you don’t have to waste time explaining to someone who doesn’t know ballet from Brahms why you need something to work the way you do.

Our support reputation is second to none so you can spend less time asking “how do I fix this” and more time asking “what’s the best way I can make this idea work?”.

Anna Marie Faulkner

Anna Marie Faulkner: Director of Marketing, Lookingglass Theatre Company

Not only were Drew and the team incredibly attentive and professional during the migration process, but they continue to be very responsive to questions that arise day-to-day. The 24/7 support that they provide has been incredibly helpful: from troubleshooting problems to providing tutorials on how to accomplish a task, they always come through. (more)

Support Overview

Once you experience it first hand, you’ll wonder why no one else does it this way. In fact, our service and support is what our users mention the most when talking about Venture.
Tailor made instructions

Tailor Made Solutions

Tired of hearing “read the instructions” or “watch this video” in response to your help requests? Then you’re going to love Venture because we create customized instructions for each and every support inquiry.

That’s not a typo, we tailor each solution to the respective question.

step by step instructions

Step By Step Instructions

Responses include visual aides with step by step instructions on what to do at each step. We even use the respective admin panel from your site to create visual aids so your frame of reference is precisely what you need to not only solve your problem but build on your overall Venture skill sets.

5-min rule

The Five Minute Rule

Our mantra is “if it takes more than five minutes to figure out, just ask” and we mean it.

Michael Hardy

Michael C. Hardy: Director (Ret), The Institute of Outdoor Theatre

[Venture] has never failed to come up with creative solutions or answer our most idiotic questions with good humour. (more)
Zac Eckstein

Zac Eckstein: Ticketing and Website Manager, Town Hall Seattle

The Venture Platform has provided the online stability and presence that non-profit orgs often struggle to maintain...plus, their customer service and support are unequivocally the best of any vendor we work with! (more)

Support Channels

  • Email

    Good ol’ reliable email. Send us a questions, we’ll provide answers. Email support is unlimited and we respond to all inquiries in the same day if submitted by 4pm CT.

  • Telephone

    Pro users enjoy year-round telephone support while Standard and Artist accounts receive free 30-day support. Telephone support is available 9:00am to 5:00pm CT, Mon through Fri. But don’t worry, we’re never going to leave you hanging, if you have a bat-phone level emergency or are feeling overwhelmed, just write or call, we’ll be there to help and you won’t have to worry about getting nickel-and-dimed.

  • Video Conference

    Video conferences provide an excellent way to share screens remotely; it’s a great tool when you encounter questions that are easier to show than describe. Our video conferencing does not require you to have a webcam or even microphone. It’s browser based and super easy to use.

  • Basecamp

    We provide each user with a dedicated Basecamp project management account. Initially, it’s used for communication while your site is being designed but we’ve discovered they make an excellent resource for ongoing support and bug reporting. Their ability to bookmark threads mean you’ll spend less time digging through dozens of email threads looking for a single message. Think of it like you’re own personal tutorial archive!

  • Knowledgebase

    Although we encourage users to take advantage of the direct support channels, we understand that some of you are stubbornly self sufficient and prefer tried and true static instructions. to that end, we maintain knowledge base articles for all of our event management functionality along with all our proprietary features.

Concierge Level Training and Tutorials

Just like our day to day support, training and tutorial sessions are customized for each user. We tailor each session to your skill level in order to help create an environment that bridges social, cultural, & generational divides. All of which offers Gen Y a way to work that’s second nature while providing more experienced employees an accessible way to connect so you can maximize Venture’s full potential.

  • Pro Users: unlimited employee training

    Pro users are welcome to schedule as many employees as needed at any frequently. We can work one on one and in groups, whichever method works best for you.

  • Standard Users: five employee max

    Standard users are free to schedule an unlimited number of training and tutorial sessions for up to a maximum of five employees.

  • Artist Users: it's all about you

    It’s a one-to-one ratio for artist users. You’re welcome to schedule as many tutorials and training sessions you as the account holder need.

Two Ways to Get Your Knowledge On:

Video Conference

video conference

Telephone

telephone tut
Select to contact Venture

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