Unmatched Stability + The Support You Deserve!

Tired of hearing “read the instructions” in response to your help requests or ticket based support that takes forever to reply? Then you’re going to be all over our unlimited training and customized instructions for each and every support inquiry.

Tired of hearing “read the instructions” in response to your help requests?
And how about ticket based support that takes forever to reply; it’s enough to drive you mad, right?
You’ll get none of that nonsense with Venture!

We’re more than just code geeks, we’re experts in the field of arts management so support channels go way beyond basic tech questions and you don’t have to waste time explaining to someone who doesn’t know ballet from Brahms why you need something to work the way you do.

Our support reputation is second to none so you can spend less time asking “how do I fix this” and more time asking “what’s the best way I can make this idea work?”.

Anna Marie Faulkner: Director of Marketing, Lookingglass Theatre Company

Working for a mid-size theatre, we aren’t able to employ a full-time web person on the marketing team. This meant that over the years with changing team members and developing technologies, we often ran into website issues that we did not know how to resolve. The huge draw in working with Venture Industries Online was their business model which offers continuous support for a reasonable annual fee, even after the site had been developed and launched.

Not only were Drew and the team incredibly attentive and professional during the migration process, but they continue to be very responsive to questions that arise day-to-day. The 24/7 support that they provide has been incredibly helpful: from troubleshooting problems to providing tutorials on how to accomplish a task, they always come through. As Drew says, if it takes you more than 5 minutes, contact him! Additionally, the custom “team member” and “calendar” functionality they developed for us allows us to utilize the website better as a marketing tool, highlighting the unique assets of Lookingglass and making it easier for users to purchase tickets. I would highly recommend working with Venture Industries Online!

Support Overview

Once you experience it first hand, you’ll wonder why no one else does it this way. In fact, our service and support is what our users mention the most when talking about Venture.

Tailor Made Solutions

Tired of hearing “read the instructions” or “watch this video” in response to your help requests? Then you’re going to love Venture because we create customized instructions for each and every support inquiry.

That’s not a typo, we tailor each solution to the respective question.

Step By Step Instructions

Responses include visual aides with step by step instructions on what to do at each step. We even use the respective admin panel from your site to create visual aids so your frame of reference is precisely what you need to not only solve your problem but build on your overall Venture skill sets.

The Five Minute Rule

Our mantra is “if it takes more than five minutes to figure out, just ask” and we mean it.

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