Working for a mid-size theatre, we aren’t able to employ a full-time web person on the marketing team. This meant that over the years with changing team members and developing technologies, we often ran into website issues that we did not know how to resolve. The huge draw in working with Venture Industries Online was their business model which offers continuous support for a reasonable annual fee, even after the site had been developed and launched.
Not only were Drew and the team incredibly attentive and professional during the migration process, but they continue to be very responsive to questions that arise day-to-day. The 24/7 support that they provide has been incredibly helpful: from troubleshooting problems to providing tutorials on how to accomplish a task, they always come through. As Drew says, if it takes you more than 5 minutes, contact him! Additionally, the custom “team member” and “calendar” functionality they developed for us allows us to utilize the website better as a marketing tool, highlighting the unique assets of Lookingglass and making it easier for users to purchase tickets. I would highly recommend working with Venture Industries Online!